Termos de serviço

Welcome to our Policies Page for our Doula Services Agency and Online Store. We strive to provide a transparent and reliable experience for our clients and customers. Please take a moment to review the following policies and guidelines that govern our services and online store:

  1. Services and Offerings:

    • We offer professional doula services, including prenatal, childbirth, and postnatal support.
    • Our online store features a variety of products related to pregnancy, childbirth, and parenting, such as books, educational materials, and essential items.
    • Please click on the following links to access policies for BIRTH DOULA SERVICES, POSTPARTUM DOULA SERVICES, BIRTH POOL RENTAL SERVICES, LACTATION COUNSELOR SERVICES.

  2. Privacy and Data Protection:

    • We are committed to protecting your privacy and confidentiality. Any personal information collected during the course of our services or online transactions will be handled securely and in accordance with applicable data protection laws.

  3. Service Availability:

    • Our doula services are subject to availability and may require advance booking. We encourage you to contact us in advance to discuss your needs and secure a spot.
    • While we strive to accommodate all requests, availability may be limited during peak periods. We recommend reaching out to us as early as possible to ensure our availability.

  4. Service Fees and Payment:

    • Detailed information regarding our service fees can be found on our website or by contacting us directly. Fees may vary based on the specific service requested.
    • We accept payments through our online store using secure payment methods. Please ensure that you provide accurate billing and payment information to avoid any delays or complications.

  5. Shipping and Returns:

    • For purchases made through our online store, we offer shipping services to specified locations. Shipping costs and estimated delivery times will be provided during the checkout process.
    • If you encounter any issues with your order or need to initiate a return, please refer to our dedicated Shipping and Returns policy page for detailed instructions and guidelines.

  6. Cancellations and Refunds:

    • Cancellation and refund policies for our doula services will be communicated during the booking process. We kindly request that you provide reasonable notice for any cancellations to allow us to adjust our schedule accordingly.
    • Refund policies for products purchased through our online store are outlined on our website. Please review these policies before initiating a return.

  7. Code of Conduct:

    • We maintain a respectful and inclusive environment for all clients, customers, and staff members. We expect the same level of respect and professionalism from everyone involved in our services and interactions.
    • Any form of discrimination, harassment, or abusive behavior will not be tolerated. We reserve the right to refuse service or take appropriate action in response to any violations of our code of conduct.

We encourage you to review our policies in their entirety before engaging our services or making a purchase through our online store. If you have any questions or concerns, please don't hesitate to reach out to our team. Thank you for choosing our doula services agency and online store; we look forward to supporting you on your journey to parenthood.